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Pearson ITIL-4-Foundation New Attempt

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Question 12

Which describe a 'change authority'?

Options:

A.

a model used to determine who will assess a change

B.

A person who approves a change

C.

A tool used to help plan changes

D.

A way to manage the people aspects of change

Question 13

Which dimension of service management considers the workflows and controls needed to deliver services?

Options:

A.

Organization and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question 14

Which BEST describes the purpose of the 'improve' value chain activity?

Options:

A.

To organize a major improvement initiative into several smaller initiatives

B.

To make new and improved services and features available for use

C.

To ensure a shared understanding of the vision and improvement direction for all products and services

D.

To continually improve all products and services across all value chain activities

Question 15

Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

Options:

A.

Service request management

B.

Incident management

C.

Service desk

D.

Change enablement

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Nov 21, 2024
Questions: 536
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