Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].
Which is an activity of ‘problem identification’?
Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed
Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?
TESTED 28 Dec 2024
