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How should the workflow for a new service request be designed?
Use a single workflow for all types of service request
Leverage existing workflows whenever possible
Use different workflows for each type of service request
Avoid workflows for simple service requests
Who is responsible for defining metrics for change management?
The change management process owner
The change advisory board (CAB)
The service owner
The continual service improvement manager
What is recommended by the guiding principle ‘progress iteratively with feedback’?
A current state assessment that is carried out at the start of an improvement initiative
The identification of all interested parts at the start of an improvement initiative
An improvement initiative that is broken into a number of manageable sections
An assessment of how all the parts of an organization will affect an improvement initiative
Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?
Focus on value
Start where you are
Collaborate and promote visibility
Progress iteratively with feedback
TESTED 24 Nov 2024