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ITIL-4-Foundation pdf

ITIL-4-Foundation PDF

Last Update Dec 22, 2024
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ITIL 4 Foundation Exam

Last Update Dec 22, 2024
Total Questions : 536 With Comprehensive Analysis

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ITIL 4 Foundation Exam Questions and Answers

Questions 1

Which statement about the ‘incident management’ practice is CORRECT?

Options:

A.

It identifies the cause of major incidents.

B.

It authorizes changes to resolve incidents.

C.

It maintains detailed procedures for diagnosing incidents.

D.

It resolves the highest impact incidents first.

Questions 2

Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Questions 3

Which statement about the 'optimize and automate' guiding principle is CORRECT?

Options:

A.

Activities should be automated before they are optimized

B.

Automation is best applied to non-standard tasks

C.

Technology eliminates the need for human intervention

D.

Automation frees human resources for more complex activities

Next Question
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