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ITIL-DSV pdf

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Last Update Nov 21, 2024
Total Questions : 80 With Comprehensive Analysis

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)

Last Update Nov 21, 2024
Total Questions : 80 With Comprehensive Analysis

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Questions and Answers

Questions 1

A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user's ID.

What is this an example of?

Options:

A.

Security restrictions

B.

User enabling requirements

C.

Role based access management

D.

Multi-factor Authentication

Questions 2

A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?

Options:

A.

The service will display a list of items uploaded by the user

B.

Menu pages will update in less than 5 seconds

C.

The service will be available for 24 hours every day

D.

The service will allow each user 100GB of storage space

Questions 3

What is a challenge when onboarding individual consumers?

Options:

A.

Handling a large number of service consumers with different skills

B.

Ensuring the sponsor agrees the level of service that the consumer receives

C.

Returning consumer equipment and cancelling user rights

D.

Identifying and documenting service requirements