ITIL-4-Foundation Exam Dumps - ITIL 4 Questions and Answers

When the cause is identified but not resolved

After analysis of error information from a supplier

When a user reports an unplanned service interruption

Alter a workaround is identified and documented

Incident management

Continual improvement

Service desk

Relationship management

A full assessment should be completed each time the change is implemented

The change can be implemented with less testing if necessary

The appropriate change authority should be assigned to each type of change

The change does not require additional authorization

Change control

Problem management

Service desk

Service catalogue management

assets

values

elements

services

Service management

Continual improvement

A service

An IT asset

Continual improvement

Service level management

Service desk

Problem management

Incident management

Monitoring and event management

Change control

Information security management

Start where you are

Think and work holistically

Keep it simple and practical

Progress iteratively with feedback

Costs removed from the consumer are part of service consumption

Costs imposed on the consumer are costs of service utility

Costs removed from the consumer are part of the value proposition

Costs imposed on the consumer are costs of service warranty

Workflow management and inventory systems

Communication systems and knowledge bases

Roles and responsibilities

Security and compliance

Changes that need to be scheduled and assessed following a process

Changes that are low-risk and pre-authorized

Changes that are typically initiated as service requests

Changes that must be implemented as soon as possible

To support the agreed quality of a service handling all agreed, userinitiated service requests

To set clear business-based targets for service performance

To establish and nurture the links between the organization and its stakeholders

To align the organization's practices and services with changing business needs

Populating and maintaining the asset register

Providing a clear path for users to report issues, queries, and requests

Delivering tactical and operational engagement with customers

Identifying and logging opportunities

Standardizing practices and services

Determining where the most positive impact would be

Securing stakeholder engagement

Understanding the vision and objectives of the organization