ITIL-4-Foundation Exam Dumps - ITIL 4 Questions and Answers

To support the agreed quality of a service handling all agreed, userinitiated service requests

To set clear business-based targets for service performance

To establish and nurture the links between the organization and its stakeholders

To align the organization's practices and services with changing business needs

Change control

IT asset management

Service desk

Service request management

Each time the standard change is implemented

When the procedure for the standard change is created

At least once a year

When an emergency change is requested

Incident management

Monitoring and event management

Change control

Information security management

They should be complex and detailed

They should be well-known and proven

They should include incident handling

They should be brief and simple

It enables the reassessment of known erros

It enables quick and efficient diagnosis of incidents

It removes the need for collaboration during incident resolution

It removes the need for regular customer updates

Service level management

Change control

Service request management

Incident management

Changes that need to be scheduled and assessed following a process

Changes that are low-risk and pre-authorized

Changes that are typically initiated as service requests

Changes that must be implemented as soon as possible

The guiding principles

Governance

Practices

The four dimensions of service management

A high-risk change that needs very thorough assessment

A change that is typically implemented as a service request

A change that must be implemented as soon as possible

A change that needs to be scheduled, assessed and authorized following a defined process

1 and 2

1 and 4

2 and 3

3 and 4

Start where you are

Collaborate and promote visibility

Keep it simple and practical

Optimize and automate

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

To systematically observe services and service components, and record and report selected changes of state

To protect the information needed by the organization to conduct its business

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

A customer

A user

A configuration item (CI)

An IT asset

Supplier management

Service desk

Problem management

Relationship management