ITIL-4-Foundation Exam Dumps - ITIL 4 Questions and Answers

Charging

Governance

Budgeting

Accounting

It is maintained by the service desk and updated with the details of each new incident

It is a part of the configuration management database (CMDB) and contains workarounds

It is maintained by problem management and is used by the service desk to help resolve incidents

It is maintained by incident management and contains solutions to be implemented by problem

management

Focus on value

Keep it simple and practical

Start where you are

Progress interactively with feedback

Authorizing changes to proceed

Making new features available for use

Moving new software to live environments

Ensuring information about services is available

Consider

Discard

Re-use

Improve

Customer portfolio, service catalogue and retired services

Customer portfolio, configuration management system and service catalogue

Service pipeline, service catalogue and retired services

Service pipeline, configuration management system and service catalogue

To maximize the number of successful service and product changes

To ensure accurate information about the configuration of services is available

To set clear business-based targets for service levels

To ensure that suppliers and their performance are managed appropriately

Define measurable targets

Perform baseline assessments

Execute improvement actions

Evaluate measurements and metrics

Plan

Design and transition

Obtain/build

Deliver and support

Contribution to the definition of services

Interfaces between all services and supporting services

Interfaces between the service catalogue and service portfolio

Fulfilment of business service requests

Incidents

Problems

Events

Requests

This role ensures that activities are executed correctly

This role has ownership of the end result

This role is involved in providing knowledge and input

This role ensures the flow of information to stakeholders

A set of interconnected activities that help an organization deliver a valuable service

A description of one or more services that help address the needs of a target consumer group

A set of specialized organizational capabilities for enabling value for customers

Recommendations that help an organization when adopting a service management approach

Service desk

Service request management

Service level management

Service configuration management

Scripts for collecting user information

Use of shift working patterns

Fulfillment of service requests

Creation of a temporary team