Which practice recommends using tools for collaboration and the automated matching of symptoms?
Which helps to manage an incident when it is unclear which support team should be working on the incident?
Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?
How does customer engagement contribute to the 'service level management' practice?
1.It captures information that metrics can be based on
2.It ensures the organization meets defined service levels
3.It defines the workflows for service requests
4.It supports progress discussions
Which practice recommends that organizations develop competencies »n techniques such as strength, weakness, opportunity, and threat (SWOT) analysis, and balanced scorecards?
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.
TESTED 31 Jan 2025
