Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].
Which ‘service level management’ activity helps staff to deliver a more business-focused service?
Which two are considered part of the ‘organizations and people’ dimension of service management?
1.Systems of authority
2.Culture
3.Relationships between organizations
4.Workflows
A service offering may include, access to resources, and service actions, which is an example of a service action?
Which practice's purpose includes creating closer more collaborative relationships?
Which TWO types of competence are MOST important 'or service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills
Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?
What term is used to describe whether a service will meet availability, capacity and security requirements?
Which Guiding principle says that it is not usually necessary to build something new?
TESTED 31 Jan 2025
