ITIL-4-Foundation Exam Dumps - ITIL 4 Questions and Answers

Incident management and service request management

Service request management and deployment management

Deployment management and change enablement

Change enablement and incident management

Service level management

Change enablement

Service request management

Problem management

1 and2

2 and 3

3 and 4

1 and 4

Requesting required service actions

Authorizing budget for service consumption

Ensuring access to agreed resources

Receiving of the agreed goods

To ensure that agreements are written simply and are easy to understand

To collect information about service consumer goals and objectives

To capture information about service issues and performance against agreed goals

To ensure continual improvement of services, so that they meet the evolving needs of service consumers

Collaboration tools and techniques

Balanced scorecard review

Automated pipelines

A variety of access channels

Service request management

Incident management

Service desk

Change enablement

Assessing and prioritizing improvement opportunities

Performing service reviews with customers

Providing good-quality updates when expected

Automating service requests to the greatest degree possible

Service request management

Service configuration management

Deployment management

Change enablement

The ITIL service value system

The ITIL guiding principles

The four dimensions of service management

A service relationship

Organizations should work through the steps of the model in the sequence in which they are presented

The flow of the model helps organizations to link improvements to its goals

The model is applicable to only certain parts of the service value system

Organizations should use an additional model or method to link improvements to customer value

The benefits, usefulness, or importance of the service, as perceived by the stakeholders

The amount of money that is created or saved for the service consumers by using the service.

A tangible or intangible deliverable of the service

A result for a stakeholder enabled by the outputs of the service

Service level management

Change enablement

Continual improvement

Service desk

events

charges

IT assets

known errors

They are deliverables provided to service consumers.

They allow service consumers to achieve a desired result.

They provide products to service providers based on outputs.

The co-create value for service providers by reducing costs and risks.