Which practice's purpose includes creating closer more collaborative relationships?
Which TWO types of competence are MOST important 'or service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills
Which two are considered part of the ‘organizations and people’ dimension of service management?
1.Systems of authority
2.Culture
3.Relationships between organizations
4.Workflows
A service offering may include, access to resources, and service actions, which is an example of a service action?
TESTED 28 Dec 2024
