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ITIL-4-Foundation ITIL Exam Lab Questions

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Question 132

In which step of the ‘continual improvement model’ is an improvement plan implemented?

Options:

A.

What is the vision?

B.

How do we get there?

C.

Take action

D.

Did we get there?

Question 133

Which dimension of service management considers governance, management, and communication?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question 134

Which will NOT be handled as a service request?

Options:

A.

The degradation of a service

B.

The replacement of a toner cartridge

C.

The provision of a laptop

D.

A complaint about a support team

Question 135

Which term relates to service levels aligned with the needs of service consumers?

Options:

A.

Service management

B.

Warranty

C.

Cost

D.

Utility

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 28, 2024
Questions: 542
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