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Changed ITIL-4-Foundation Exam Questions

Page: 18 / 18
Question 72

Which of the following should IT service continuity strategy be based on?

1. Design of the service metrics

2. Business continuity strategy

3. Business impact analysis (BIA)

4. Risk assessment

Options:

A.

1, 2 and 4 only

B.

1, 2 and 3 only

C.

2, 3 and 4 only

D.

1, 3 and 4 only

Question 73

Which is an objective of the design coordination process?

Options:

A.

To produce service design packages and ensure they are handed over to service transition

B.

To assess and evaluate all changes and their impact on service designs

C.

To document the initial structure and relationship between services and customers

D.

To gather and document new service level requirements from the customer

Question 74

Which two practices use workarounds?

Options:

A.

Change enablement and continual improvement

B.

Change enablement and problem management

C.

Problem management and incident management

D.

Incident management and continual improvement

Question 75

Which describes the utility of a service?

Options:

A.

A service that is fit for use

B.

A service that meets its service level targets

C.

A service that increases constraints on the consumer

D.

A service that supports the performance of the consumer

Page: 18 / 18
Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Nov 24, 2024
Questions: 536
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