Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.
What type of change is often used for resolving incidents or implementing security patches?
Which practice guarantees that users have a range of access channels to choose from to report problems?
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?