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Ace Your ITIL-4-Foundation ITIL 4 Exam

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Question 52

How should automation be implemented?

Options:

A.

By initially concentrating on the most complex tasks

B.

By optimizing as much as possible first

C.

By replacing human intervention wherever possible

D.

By replacing the existing tools first

Question 53

Which describes outcomes?

Options:

A.

Tangible or intangible deliverables

B.

Results desired by a stakeholder

C.

Configuration of an organization's resources

D.

Functionality offered by a product or service

Question 54

Which practice identifies metrics that reflect a customer experience of a service?

Options:

A.

Continual improvement

B.

Service level management

C.

Service desk

D.

Problem management

Question 55

When should the effectiveness of a problem workaround be assessed?

Options:

A.

Whenever the workaround is used

B.

Whenever the problem is resolved

C.

Whenever the workaround becomes a known error

D.

Whenever the problem is prioritized

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Nov 21, 2024
Questions: 536
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