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Vce ITIL-4-Foundation Questions Latest

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Question 36

Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

Options:

A.

Service request management

B.

Service desk

C.

Problem management

D.

Continual management

Question 37

How is a continual improvement register used?

Options:

A.

To record requests for provision of a resource or service

B.

To provide a structured approach to implementing improvements

C.

To organize past, present, and future improvement ideas

D.

To authorize changes to implement improvement initiatives

Question 38

What should remain constant within an organization, even when the organization's objectives change?

Options:

A.

Outputs

B.

Guiding principles

C.

Service offerings

D.

Outcomes

Question 39

Which dimension includes activities and workflows?

Options:

A.

Value streams and processes

B.

Partners and suppliers

C.

Information and technology

D.

Organizations and people

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Nov 21, 2024
Questions: 536
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