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Which statement about ‘continual improvement’ is CORRECT?
All improvement ideas should be logged in a single ‘continual improvement register’
A single team should carry out ‘continual improvement’ across the organization
‘Continual improvement’ should have minimal interaction with other practices
Everyone in the organization is responsible for some aspects of ‘continual improvement’
Which statement about the ‘continual improvement model’ is CORRECT?
Organizations should work through the steps of the model in the sequence in which they are presented
The flow of the model helps organizations to link improvements to its goals
The model is applicable to only certain parts of the service value system
Organizations should use an additional model or method to link improvements to customer value
Which is a use of a change schedule?
Speeding up the planning and authorization of emergency changes
Providing information about deployed changes to help manage incidents and problems
Providing a means of initiating and assessing normal changes
Tracking and managing improvement ideas from identification through to final action
Which practice is most likely to benefit from the use of chatbots?
Service level management
Change enablement
Continual improvement
Service desk
TESTED 28 Dec 2024