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New Release ITIL-4-Foundation ITIL 4 Questions

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Question 68

Which statement about the ‘four Ps’ of service design is CORRECT?

Options:

A.

Processes refers to skill and training

B.

Partners refers to suppliers and vendors

C.

People refers to technology and tools

D.

Products refers to producers and metrics

Question 69

Which practice has a purpose that includes restoring normal service operation as quickly as possible?

Options:

A.

Problem management

B.

Incident management

C.

Deployment management

D.

Supplier management

Question 70

What is an incident?

Options:

A.

The planned removal of an item that might affect a service

B.

A result enabled by one or more outputs

C.

A possible future event that could cause harm

D.

A service interruption resolved by the use of self-help tools

Question 71

Service transition contains detailed descriptions of which processes?

Options:

A.

Change management, service asset and configuration management, release and deployment

management

B.

Change management, capacity management, event management, service request management

C.

Service level management, service portfolio management, service asset and configuration management

D.

Service asset and configuration management, release and deployment management, request fulfillment

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Nov 21, 2024
Questions: 536
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