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ITIL-4-Foundation Questions Bank

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Question 152

What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

Options:

A.

The problem record is deleted

B.

The problem remains in the known error status

C.

A change request is submitted to change control

D.

Problem management restores the service as soon as possible

Question 153

Which guiding principle recommends collecting data before deciding what can be re-used?

Options:

A.

Focus on value

B.

Keep it simple and practical

C.

Start where you are

D.

Progress interactively with feedback

Question 154

What three elements make up the Service Portfolio?

Options:

A.

Customer portfolio, service catalogue and retired services

B.

Customer portfolio, configuration management system and service catalogue

C.

Service pipeline, service catalogue and retired services

D.

Service pipeline, configuration management system and service catalogue

Question 155

Which is included in the purpose of the ‘service level management’ practice?

Options:

A.

To maximize the number of successful service and product changes

B.

To ensure accurate information about the configuration of services is available

C.

To set clear business-based targets for service levels

D.

To ensure that suppliers and their performance are managed appropriately

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 28, 2024
Questions: 542
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