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ITIL ITIL-4-Foundation Based on Real Exam Environment

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Question 44

Which of the following is an example of incident?

Options:

A.

A backup server is being rebooted while services are running on the primary server

B.

An application is not available during the business hours

C.

A user has requested access to a shared repository

D.

A user wants to reset the password of a server

Question 45

Which statement about a ‘continual improvement register’ is CORRECT?

Options:

A.

It should be managed at the senior level of the organization

B.

It should be used to capture user demand

C.

There should only be one for the whole organization

D.

It should be re-prioritized as ideas are documented

Question 46

Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

Options:

A.

Incident management

B.

Monitoring and event management

C.

Change control

D.

Information security management

Question 47

Which competencies are required by the 'service level management' practice?

Options:

A.

Problem investigation and resolution

B.

Incident analysis and prioritization

C.

Business analysis and commercial management

D.

Balanced scorecard reviews and maturity assessment

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Nov 24, 2024
Questions: 536
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