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Question 32

Identify the missing words in the following sentence.

The management of information security incidents usually requires [?].

Options:

A.

Immediate escalation

B.

Specialist teams

C.

A separate process

D.

Third party support

Question 33

How does a service consumer contribute to the reduction of disk?

Options:

A.

By paying for the service

B.

By managing server hardware

C.

By communicating constraints

D.

By managing staff availability

Question 34

Which statement about service desks is CORRECT?

Options:

A.

The service desk should work in close collaboration with support and development teams

B.

The service desk should rely on self-service portals instead of escalation to support teams

C.

The service desk should remain isolated from technical support teams

D.

The service desk should escalate all technical issues to support and development teams

Question 35

Which activity captures the demand for incident resolution and service requests?

Options:

A.

Change control

B.

Problem management

C.

Service desk

D.

Service catalogue management

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 28, 2024
Questions: 542
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