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ITIL 4 ITIL-4-Foundation Reddit Questions

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Question 88

Which statement about the ‘incident management’ practice is CORRECT?

Options:

A.

It identifies the cause of major incidents.

B.

It authorizes changes to resolve incidents.

C.

It maintains detailed procedures for diagnosing incidents.

D.

It resolves the highest impact incidents first.

Question 89

Which is an activity of the 'incident management" practice?

Options:

A.

Assessing and prioritizing improvement opportunities

B.

Performing service reviews with customers

C.

Providing good-quality updates when expected

D.

Automating service requests to the greatest degree possible

Question 90

Which Guiding principle says that it is not usually necessary to build something new?

Options:

A.

Focus on value

B.

start where you are

C.

Progress iteratively with feedback

D.

Think and work holistically

Question 91

Which ‘service level management’ activity helps staff to deliver a more business-focused service?

Options:

A.

Creating targets based on the percentage of uptime of a service

B.

Understanding the ongoing requirements of customers

C.

Using complex technical terminology in service level agreements (SLAs)

D.

Measuring low-level operational activities

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 28, 2024
Questions: 542
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