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Question 96

What is a configuration item?

Options:

A.

Any financially valuable component that can contribute to delivery of an IT product or service

B.

Any component that needs to be managed in order to deliver an IT service

C.

Any change of state that has significance for the management of a service

D.

A problem that has been analyzed but has not been resolved

Question 97

What term is used to describe whether a service will meet availability, capacity and security requirements?

Options:

A.

Outcomes

B.

Value

C.

Utility

D.

Warranty

Question 98

Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question 99

What should be considered as part of the 'partners and suppliers' dimension?

Options:

A.

The level of integration and formality involved in the relationships between organizations

B.

The activities, workflows, controls and procedures needed to achieve the agreed objectives

C.

The information created, managed and used in the course of service provision and consumption

D.

The required skills and competencies of teams and individual members of the organization

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 28, 2024
Questions: 542
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