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Newly Released ITIL ITIL-4-Foundation Exam PDF

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Question 104

Which activity is part of the ‘continual improvement practice?

Options:

A.

handing compliments and complaints from user to identify improvements.

B.

Improving relationships with and between stakeholders.

C.

Prioritizing and creating business cases for improvement initiatives.

D.

Identifying the cause unplanned interruptions to service.

Question 105

Which activity is part of the 'continual improvement' practice?

Options:

A.

Identifying the cause of incidents and recommending related improvements

B.

Authorizing changes to implement improvements

C.

Logging and managing incidents that result in improvement opportunities

D.

Making business cases for improvement action

Question 106

Which action is performed by a service provider?

Options:

A.

Requesting required service actions

B.

Authorizing budget for service consumption

C.

Ensuring access to agreed resources

D.

Receiving of the agreed goods

Question 107

Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

Options:

A.

Service request management

B.

Incident management

C.

Service desk

D.

Change enablement

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 28, 2024
Questions: 542
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