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ITIL-4-Foundation Exam Results

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Question 20

When should a full risk assessment and authorization be carried out for a standard change?

Options:

A.

Each time the standard change is implemented

B.

When the procedure for the standard change is created

C.

At least once a year

D.

When an emergency change is requested

Question 21

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service

requests?

Options:

A.

Change control

B.

IT asset management

C.

Service desk

D.

Service request management

Question 22

What is the purpose of the 'relationship management' practice?

Options:

A.

To support the agreed quality of a service handling all agreed, userinitiated service requests

B.

To set clear business-based targets for service performance

C.

To establish and nurture the links between the organization and its stakeholders

D.

To align the organization's practices and services with changing business needs

Question 23

What is a recommendation of the ‘focus on value’ guiding principle?

Options:

A.

Make ‘focus on value’ a responsibility of the management

B.

Focus on the value of new and significant projects first

C.

Focus on value for the service provider first

D.

Focus on value at every step of the improvement

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Jan 22, 2025
Questions: 542
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