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ITIL 4 ITIL-4-Foundation Updated Exam

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Question 56

What is described by the service value system?

Options:

A.

How to apply the systems approach of the guiding principle think and work holistically

B.

Services based on one or more products, designed to address needs of a target consumer group

C.

How all the components and activities of the organization work together as a system to enable value creation

D.

Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

Question 57

Which describes a set of defined steps for implementing improvements?

Options:

A.

The ‘improve’ value chain activity

B.

The ‘continual improvement register’

C.

The ‘continual improvement model’

D.

The ‘engage’ value chain activity

Question 58

Which guiding principle considers the importance of customer loyalty?

Options:

A.

Progress iteratively with feedback

B.

Focus on value

C.

Optimize and automate

D.

Start where you are

Question 59

Which statement about IT service management is CORRECT?

D18912E1457D5D1DDCBD40AB3BF70D5D

Options:

A.

It is performed by customers using a mix of IT systems, services and processes

B.

It is performed by IT service providers using a mix of suppliers and their products

C.

It is performed by the service desk using a mix of people, process and technology

D.

It is performed by IT service providers using a mix of people, process and technology

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Nov 24, 2024
Questions: 536
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