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Sure Pass Exam ITIL-4-Foundation PDF

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Question 60

Which practice is the responsibility of everyone in the organization?

Options:

A.

Change control

B.

Problem management

C.

Service level management

D.

Continual improvement

Question 61

What is the purpose of the ‘problem management’ practice?

Options:

A.

To protect the information needed by the organization to conduct its business

B.

To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

C.

To align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services

D.

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

Question 62

Which are elements of the service value system?

Options:

A.

Service provision, service consumption, service relationship management

B.

Governance, service value chain, practices

C.

Outcomes, utility, warranty

D.

Customer value, stakeholder value, organization

Question 63

Which usually requires a team of representatives from many stakeholder groups?

Options:

A.

Fulfilling a service request

B.

Authorizing an emergency change

C.

Logging a new problem

D.

Investigating a major incident

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 22, 2024
Questions: 536
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