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ITIL-4-Foundation VCE Exam Download

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Question 128

Which practice recommends using tools for collaboration and the automated matching of symptoms?

Options:

A.

Problem management

B.

Service level management

C.

Incident management

D.

Service request management

Question 129

Which is an objective of the design coordination process?

Options:

A.

To produce service design packages and ensure they are handed over to service transition

B.

To assess and evaluate all changes and their impact on service designs

C.

To document the initial structure and relationship between services and customers

D.

To gather and document new service level requirements from the customer

Question 130

Which practice is the responsibility of everyone in the organization?

Options:

A.

Change control

B.

Problem management

C.

Service level management

D.

Continual improvement

Question 131

What is important for a ‘continual improvement register’ (CIR)?

Options:

A.

Improvement ideas are documented, assessed and prioritized

B.

Improvement ideas from many sources are kept in a single CIR

C.

Improvement ideas that are not being actioned immediately are removed from the CIR

D.

Improvement ideas are tested, funded and agreed

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 28, 2024
Questions: 542
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