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ITIL 4 Changed ITIL-4-Foundation Questions

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Question 124

Which are the elements of process control?

Options:

A.

Inputs, outputs and triggers

B.

Work instructions, procedures and roles

C.

Resources, capabilities and metrics

D.

Process owner, policy and objectives

Question 125

Which helps to manage an incident when it is unclear which support team should be working on the incident?

Options:

A.

Disaster recovery plans

B.

Swarming

C.

Target resolution times

D.

Self-help

Question 126

Which is the BEST example of an emergency change?

Options:

A.

The implementation of a planned new release of a software application

B.

A low-risk computer upgrade implemented as a service request

C.

The implementation of a security patch to a critical software application

D.

A scheduled major hardware and software implementation

Question 127

What is the primary focus of business capacity management?

Options:

A.

Management, control and prediction of the performance, utilization and capacity of individual elements of

IT technology

B.

Review of all capacity supplier agreements and underpinning contracts with supplier management

C.

Management, control and prediction of the end-to-end performance and capacity of the live, operational IT

services

D.

Future business requirements for IT services are quantified, designed, planned and implemented in a

timely fashion

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 28, 2024
Questions: 542
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