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Question 140

Which is one of the five aspects of service design?

Options:

A.

Management information systems and tools

B.

Risk analysis and management approach

C.

Management policy for business case creation

D.

Corporate governance and policy

Question 141

Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

Options:

A.

Service desk

B.

Service request management

C.

Service level management

D.

Service configuration management

Question 142

Which directly assists with the diagnosis and resolution of simple incidents?

Options:

A.

Scripts for collecting user information

B.

Use of shift working patterns

C.

Fulfillment of service requests

D.

Creation of a temporary team

Question 143

What is the CORRECT definition of service management?

Options:

A.

A set of specialized assets for transitioning services into the live operational environment

B.

A set of specialized organizational capabilities for delivering value to customers in the form of services

C.

The capability of supplier to deliver services to providers in exchange for money

D.

The capability of service providers to minimize their costs without reducing the value of the services

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 28, 2024
Questions: 542
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