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Helping Hand Questions for ITIL-4-Foundation

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Question 24

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

Options:

A.

As an event

B.

As a problem

C.

As a service request

D.

As a change request

Question 25

What are the types of asset management?

Options:

A.

IT asset management and software asset management

B.

Operational and technical management

C.

IT asset management and technical management

D.

Operational management and IT asset management

Question 26

Which describes a set of defined steps for implementing improvements?

Options:

A.

The ‘improve’ value chain activity

B.

The ‘continual improvement register’

C.

The ‘continual improvement model’

D.

The ‘engage’ value chain activity

Question 27

What are the three phases of 'problem management'?

Options:

A.

Problem identification, problem control, error control

B.

Problem analysis, error identification, incident resolution

C.

Problem logging, problem classification, problem resolution

D.

Incident management, problem management, change control

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Jan 22, 2025
Questions: 542
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