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Question 148

What are typically recognized through notifications created by an IT service, CI or monitoring tool?

Options:

A.

Incidents

B.

Problems

C.

Events

D.

Requests

Question 149

Which is the CORRECT of the ‘R’ role in a RACI matrix?

Options:

A.

This role ensures that activities are executed correctly

B.

This role has ownership of the end result

C.

This role is involved in providing knowledge and input

D.

This role ensures the flow of information to stakeholders

Question 150

What are guiding principles?

Options:

A.

A set of interconnected activities that help an organization deliver a valuable service

B.

A description of one or more services that help address the needs of a target consumer group

C.

A set of specialized organizational capabilities for enabling value for customers

D.

Recommendations that help an organization when adopting a service management approach

Question 151

Which statement about the automation of service requests is CORRECT?

Options:

A.

Service requests that cannot be automated should be handled as incidents

B.

Service requests and their fulfillment should be automated as much as possible

C.

Service requests that cannot be automated should be handled as problems

D.

Service requests and their fulfillment should be carried out by service desk staff without automation

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 28, 2024
Questions: 542
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