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ITIL 4 ITIL-4-Foundation Passing Score

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Question 116

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question 117

What is the definition of warranty?

Options:

A.

A means of identifying events that could cause harm or loss

B.

A means of determining whether a service is fit for purpose

C.

A means of identifying a result for a stakeholder

D.

A means of determining whether a service is fit for use

Question 118

Which costs are included in the value proposition of a service?

Options:

A.

Additional expense that the service consumer has because they are using the service

B.

Money that the service consumer no longer needs to spend because they are using the service

C.

Tangible or intangible results for the service consumer because they are using the service

D.

The benefits, usefulness. and importance of the service that are perceived by the service consumer

Question 119

Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?

Options:

A.

Optimize and automate

B.

Start where you are

C.

Focus on value

D.

Progress iteratively with feedback

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 28, 2024
Questions: 542
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