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All ITIL-4-Foundation Test Inside ITIL Questions

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Question 40

Which is part of service provision?

Options:

A.

The management of resources configured to deliver the service

B.

The management of resources needed to consume the service

C.

The grouping of one or more services based on one or more products

D.

The joint activities performed to ensure continual value co-creation

Question 41

Which practice provides a single point of contact for users?

Options:

A.

Incident management

B.

Change control

C.

Service desk

D.

Service request management

Question 42

Which TWO BEST describe the guiding principles?

    Short term

    Standards

    Recommendations

    Long-term

Options:

A.

1 and 4

B.

3 and 4

C.

1 and 2

D.

2 and 3

Question 43

Identify the missing work in the following sentence.

An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

Options:

A.

Consider

B.

Discard

C.

Re-use

D.

Improve

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Jan 22, 2025
Questions: 542
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