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Question 136

Which practice provides users with a way to get various requests arranged, explained and coordinated?

Options:

A.

Service level management

B.

Relationship management

C.

Continual improvement

D.

Service desk

Question 137

Which TWO are important aspects of the ‘service request management’ practice?

1.Standardization and automation

2.Providing a variety of channels for access

3.Establishing a shared view of targets

4.Policies for approvals

Options:

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

Question 138

What is NOT within the scope of service catalogue management?

Options:

A.

Contribution to the definition of services

B.

Interfaces between all services and supporting services

C.

Interfaces between the service catalogue and service portfolio

D.

Fulfilment of business service requests

Question 139

Which statement about change authorization is CORRECT?

Options:

A.

A change authority should be assigned to each type of change and change model

B.

Centralizing change authorization to a single person is the most effective means of authorization

C.

The authorization of normal changes should be expedited to ensure they can be implemented quickly

D.

Standard changes are high risk and should be authorized by the highest level of change authority

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 28, 2024
Questions: 542
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