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ITIL 4 ITIL-4-Foundation Exam Dumps

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Question 112

Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

Options:

A.

Start where you are

B.

Focus on value

C.

Think and work holistically

D.

Optimize and automate

Question 113

What impact does automation have on a service desk?

Options:

A.

Less low level work and a greater ability to focus on user experience

B.

Increased phone contact and a reduced ability to focus on user experience

C.

Ability to work from multiple locations, geographically dispersed

D.

Ability to work from a single centralised location

Question 114

Identify the missing word in the following sentence.

The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

Options:

A.

relationships with suppliers

B.

configuration of services

C.

skills of people

D.

authorization of changes

Question 115

Why should a service level manager carry out regular service reviews?

Options:

A.

To ensure that agreements are written simply and are easy to understand

B.

To collect information about service consumer goals and objectives

C.

To capture information about service issues and performance against agreed goals

D.

To ensure continual improvement of services, so that they meet the evolving needs of service consumers

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 28, 2024
Questions: 542
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