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ITIL 4 ITIL-4-Foundation Dumps PDF

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Question 92

Which of the following is the MOST important 'or effective incident management?

Options:

A.

Collaboration tools and techniques

B.

Balanced scorecard review

C.

Automated pipelines

D.

A variety of access channels

Question 93

Which practice recommends the use of event-based surveys to gather feedback from customers?

Options:

A.

Service level management

B.

Change enablement

C.

Service request management

D.

Problem management

Question 94

Which two practices interact the MOST with the service desk practice?

Options:

A.

Incident management and service request management

B.

Service request management and deployment management

C.

Deployment management and change enablement

D.

Change enablement and incident management

Question 95

Which facilitates outcomes that customers want to achieve?

Options:

A.

Service

B.

Warranty

C.

Organization

D.

IT asset

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Exam Code: ITIL-4-Foundation
Exam Name: ITIL 4 Foundation Exam
Last Update: Dec 28, 2024
Questions: 542
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