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Salesforce Certified Slack Administrator Exam

Last Update Feb 21, 2025
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Salesforce Certified Slack Administrator Exam Questions and Answers

Questions 1

Takeshi is an Org Admin on Enterprise Grid. A business leader asks him to create an org-wide channel for a cross-functional company project, but he replies that he needs to create a cross-workspace channel instead.

Which of the following best describes why a multi-workspace channel is more appropriate than an org-wide channel in this scenario?

Options:

A.

There is a limit of ten org-wide channels, and this project would not necessitate creating one.

B.

Org-wide channels are created by default when Slack is first implemented and cannot be reconfigured afterwards.

C.

Org-wide channels are discoverable by all workspaces in the same Grid org and should only be used for information that applies to all employees.

D.

Multi-workspace channels can be archived at the end of the project, but org-wide channels cannot.

Questions 2

You re a Workspace Owner and you just launched Slack across your entire organization. You look at the percentage of messages viewed in public channels versus in private channels and direct messages (DMs), and notice that most communication is happening in DMs.

Which two actions should you take to promote the usage of channels? (Select the TWO best answers.)

Options:

A.

Turn off the ability for users to create channels, so they can collaborate only in the exist.ng channels.

B.

Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.

C.

Send a company-wide email asking members to use Slack channels for collaboration.

D.

Ask your Slack Champions to model the behavior, and encourage others to post in channel.

E.

Create the default channels, so that employees have more options in the channels they can use for collaboration.

Questions 3

You're an Org Admin responsible for managing your organization's three workspaces, which are grouped by business vertical. Your organization wants to increase Slack usage to include additional users from other departments, and you anticipate this will result in requests for additional workspaces to house vertical-specific channels. You want to ensure there's a clear policy in place for end users to follow when requesting new workspaces.

Given these business requirements, what is the best way to manage requests to create new workspaces?

Options:

A.

Review, collaborate, approve, and reject workspace requests in one public, searchable channel.

B.

Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.

C.

Do not allow end users to request new workspaces; instead, encourage them to create more channels.

D.

Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.