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Question 8

What can help to reduce resistance to a planned improvement when applying the guiding principle ‘collaborate and promote visibility’?

Options:

A.

Restricting information about the improvement to essential stakeholders only.

B.

Increasing collaboration and visibility for the improvement.

C.

Involving customers after all planning has been completed.

D.

Engaging every stakeholder group in the same way, with the same communication.

Question 9

Which statement about change authorities is CORRECT?

Options:

A.

Change authorities are only required for authorizing emergency changes

B.

Change authorities are assigned when each change is deployed

C.

Change authorities are only required for authorizing normal changes

D.

Change authorities are assigned for each type of change and change model

Question 10

Which statement about value streams is CORRECT?

Options:

A.

Each value stream must include all six value chain activities

B.

Each value stream must be designed for a specific scenario

C.

Each value stream must include all 34 ITIL practices

D.

Each value stream must include suppliers or partners

Question 11

Which practice provides a communications point for users to report operational issues, queries and requests?

Options:

A.

Incident management

B.

Continual improvement

C.

Service desk

D.

Relationship management

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Exam Code: ITILFND
Exam Name: ITIL - Foundation (v4)
Last Update: Nov 21, 2024
Questions: 503
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