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Question 56

Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

Options:

A.

Start where you are

B.

Collaborate and promote visibility

C.

Keep it simple and practical

D.

Optimize and automate

Question 57

Identify the missing word in the following sentence.

A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without

the customer having to manage specific [?] and risks.

Options:

A.

information

B.

utility

C.

warranty

D.

costs

Question 58

What is the definition of a known error?

Options:

A.

An unplanned interruption to a service, or reduction in the quality of a service

B.

A cause, or potential cause, of one or more incidents

C.

A problem that has been analyzed and has not been resolved

D.

Any change of state that has significance for the management of a service or other configuration item (CI)

Question 59

Which helps to streamline the fulfilment of service requests?

Options:

A.

Understanding which service requests can be accomplished with limited approvals

B.

Creating new workflows for every service request

C.

Separating requests relating to service failures from the degradation of services

D.

Eliminating service requests which have complex workflows

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Exam Code: ITILFND
Exam Name: ITIL - Foundation (v4)
Last Update: Dec 22, 2024
Questions: 503
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