ITILFND Exam Dumps - Exin-ITIL Questions and Answers

The system of directing and controlling an organization

A model to help meet stakeholders expectations

Recommendations to help an organization in all aspects of its work

A need from consumers for new or changes services

Authorizing changes to proceed

Making new features available for use

Moving new software to live environments

Ensuring information about services is available

Requesting a workaround for an issue

Requesting information about how to create a document

Requesting an enhancement to an application

Requesting investigation of a degraded service

A service request

An IT asset

A configuration item (CI)

An incident

The service value system

The service value chain

The seven guiding principles

The four dimensions of service management

It allows higher volumes of successful change

It reduces unplanned costs through optimized handling of service outages

It reduces the duration and frequency of service outages

It enables the service provider to understand what levels of service will make their customers successful

A defective network switch is replaced with a new one

An email server is restored after an incident is reported

Server memory is increased when the server is unresponsive

A server is restarted to resolve an incident

Focus on value

Collaborate and promote visibility

Think and work holistically

Keep it simple and practical

1, 2 and 4 only

1, 2 and 3 only

2, 3 and 4 only

1, 3 and 4 only

By using a combination of practices

By using a single functional team

By determining service demand

By implementing process automation