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Which ITIL concept describes governance?
The service value system
The service value chain
The seven guiding principles
The four dimensions of service management
Which statement BEST describes the value of service strategy to the business?
It allows higher volumes of successful change
It reduces unplanned costs through optimized handling of service outages
It reduces the duration and frequency of service outages
It enables the service provider to understand what levels of service will make their customers successful
Which of the following is an example of workaround?
A defective network switch is replaced with a new one
An email server is restored after an incident is reported
Server memory is increased when the server is unresponsive
A server is restarted to resolve an incident
Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?
Focus on value
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
TESTED 22 Dec 2024
