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ITILFND Exam Dumps - Exin-ITIL Questions and Answers

Question # 74

What can be used to determine if a service is 'fit for purpose'?

Options:

A.

Availability

B.

Warranty

C.

Outcome

D.

Utility

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Question # 75

Which practice provides users with a way to get various requests arranged, explained and coordinated?

Options:

A.

Service level management

B.

Relationship management

C.

Continual improvement

D.

Service desk

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Question # 76

What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

Options:

A.

An initial baseline assessment

B.

The production of a detailed CSI plan

C.

Verifying that improvement targets have been achieved

D.

Understanding priorities for improvement

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Question # 77

How does categorization of incidents assist the 'incident management' practice?

Options:

A.

It determines the priority assigned to the incident

B.

It determines how the service provider is perceived

C.

It helps direct the incident to the correct support area

D.

It ensures that incidents are resolved in timescales agreed with the customer

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Question # 78

Which value chain activity ensures that service components meet agreed specifications?

Options:

A.

Plan

B.

Design and transition

C.

Obtain/build

D.

Deliver and support

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Exam Code: ITILFND
Exam Name: ITIL - Foundation (v4)
Last Update: Feb 22, 2025
Questions: 503
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