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ITILFND Leak Questions

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Question 72

How does categorization of incidents assist the 'incident management' practice?

Options:

A.

It determines the priority assigned to the incident

B.

It determines how the service provider is perceived

C.

It helps direct the incident to the correct support area

D.

It ensures that incidents are resolved in timescales agreed with the customer

Question 73

What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

Options:

A.

An initial baseline assessment

B.

The production of a detailed CSI plan

C.

Verifying that improvement targets have been achieved

D.

Understanding priorities for improvement

Question 74

Which practice provides users with a way to get various requests arranged, explained and coordinated?

Options:

A.

Service level management

B.

Relationship management

C.

Continual improvement

D.

Service desk

Question 75

Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?

Options:

A.

Focus on value

B.

Collaborate and promote visibility

C.

Think and work holistically

D.

Keep it simple and practical

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Exam Code: ITILFND
Exam Name: ITIL - Foundation (v4)
Last Update: Nov 21, 2024
Questions: 503
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