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Question 52

Which activity is part of the 'continual improvement' practice?

Options:

A.

Populating and maintaining the asset register

B.

Providing a clear path for users to report issues, queries, and requests

C.

Delivering tactical and operational engagement with customers

D.

Identifying and logging opportunities

Question 53

Which guiding principle recommends coordinating all dimensions of service management?

Options:

A.

Start where you are

B.

Think and work holistically

C.

Keep it simple and practical

D.

Progress iteratively with feedback

Question 54

What is the starting point for optimization?

Options:

A.

Standardizing practices and services

B.

Determining where the most positive impact would be

C.

Securing stakeholder engagement

D.

Understanding the vision and objectives of the organization

Question 55

What is defined as any component that needs to be managed in order to deliver an IT service?

Options:

A.

A service request

B.

An IT asset

C.

A configuration item (CI)

D.

An incident

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Exam Code: ITILFND
Exam Name: ITIL - Foundation (v4)
Last Update: Nov 23, 2024
Questions: 503
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