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Exin-ITIL ITILFND Updated Exam

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Question 60

Which usually requires a team of representatives from many stakeholder groups?

Options:

A.

Fulfilling a service request

B.

Authorizing an emergency change

C.

Logging a new problem

D.

Investigating a major incident

Question 61

Which practice identifies metrics that reflect the customer's experience of a service?

Options:

A.

Continual improvement

B.

Service desk

C.

Service level management

D.

Problem management

Question 62

Which of these activities is carried out as part of ‘problem management’?

Options:

A.

Creating incident records

B.

Diagnosing and resolving incidents

C.

Escalating incidents to a support team for resolution

D.

Trend analysis of incident records

Question 63

Which practice would help a user gain access to an application that they need to use?

Options:

A.

Service configuration management

B.

Change enablement

C.

Service request management

D.

Service level management

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Exam Code: ITILFND
Exam Name: ITIL - Foundation (v4)
Last Update: Nov 23, 2024
Questions: 503
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