Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?
How do all value chain activities transform inputs to outputs?
Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment
Which value chain activity ensures that service components meet agreed specifications?
TESTED 22 Dec 2024
