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Question 64

Which of the following is an example of workaround?

Options:

A.

A defective network switch is replaced with a new one

B.

An email server is restored after an incident is reported

C.

Server memory is increased when the server is unresponsive

D.

A server is restarted to resolve an incident

Question 65

Which ITIL concept describes governance?

Options:

A.

The service value system

B.

The service value chain

C.

The seven guiding principles

D.

The four dimensions of service management

Question 66

Which statement BEST describes the value of service strategy to the business?

Options:

A.

It allows higher volumes of successful change

B.

It reduces unplanned costs through optimized handling of service outages

C.

It reduces the duration and frequency of service outages

D.

It enables the service provider to understand what levels of service will make their customers successful

Question 67

Which are phases of the release and deployment process?

1. Release build and test

2. Review and close

3. Categorize and record

4. Change authorization and schedule

Options:

A.

1 and 2

B.

1 and 3

C.

2 and 4

D.

3 and 4

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Exam Code: ITILFND
Exam Name: ITIL - Foundation (v4)
Last Update: Nov 21, 2024
Questions: 503
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