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Ace Your ITILFND Exin-ITIL Exam

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Question 48

Which practice coordinates the classification, ownership and communication of service requests and incidents?

Options:

A.

Supplier management

B.

Service desk

C.

Problem management

D.

Relationship management

Question 49

Arrange the following steps of software lifecycle in correct order.

1. Retire

2. Test

3. Operate

4. Deploy

5. Ideation

6. Develop

7. Design

Options:

A.

Ideation, Design, Develop, Deploy, Test, Operate, Retire

B.

Retire, Test, Operate, Deploy, Ideation, Develop, Design

C.

None of the above

D.

Ideation, Test, Develop, Deploy, Design, Operate, Retire

Question 50

How does information about problems and known errors contribute to 'incident management'?

Options:

A.

It enables the reassessment of known erros

B.

It enables quick and efficient diagnosis of incidents

C.

It removes the need for collaboration during incident resolution

D.

It removes the need for regular customer updates

Question 51

Which is a key requirement for a successful service level agreement?

Options:

A.

It should be written in legal language

B.

It should be simply written and easy to understand

C.

It should be based on the service provider’s view of the service

D.

It should relate to simple operational metrics

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Exam Code: ITILFND
Exam Name: ITIL - Foundation (v4)
Last Update: Dec 22, 2024
Questions: 503
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