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Exin-ITIL ITILFND Syllabus Exam Questions Answers

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Question 36

Which statement about emergency changes is CORRECT?

Options:

A.

Emergency changes are low risk and well understood

B.

Authorization of emergency changes may be deferred until after implementation

C.

It is necessary to complete all documentation before an emergency charge is implemented

D.

Emergency changes are not usually recorded in the change schedule

Question 37

Which TWO BEST describe the guiding principles?

  • Short term
  • Standards
  • Recommendations
  • Long-term

Options:

A.

1 and 4

B.

3 and 4

C.

1 and 2

D.

2 and 3

Question 38

What should remain constant within an organization, even when the organization's objectives change?

Options:

A.

Outputs

B.

Guiding principles

C.

Service offerings

D.

Outcomes

Question 39

Identify the missing word in the following sentence.

The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.

Options:

A.

plans

B.

measurement

C.

process

D.

tools

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Exam Code: ITILFND
Exam Name: ITIL - Foundation (v4)
Last Update: Dec 22, 2024
Questions: 503
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