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ITILFND Exin Exam Lab Questions

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Question 40

Which is a service request?

Options:

A.

Requesting a workaround for an issue

B.

Requesting information about how to create a document

C.

Requesting an enhancement to an application

D.

Requesting investigation of a degraded service

Question 41

Which practice has a purpose that includes ensuring that risks have been properly assessed?

Options:

A.

Service configuration management

B.

Problem management

C.

Service level management

D.

Change control

Question 42

What is described by the service value system?

Options:

A.

How to apply the systems approach of the guiding principle think and work holistically

B.

Services based on one or more products, designed to address needs of a target consumer group

C.

How all the components and activities of the organization work together as a system to enable value creation

D.

Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

Question 43

When should the effectiveness of a problem workaround be assessed?

Options:

A.

Whenever the workaround is used

B.

Whenever the problem is resolved

C.

Whenever the workaround becomes a known error

D.

Whenever the problem is prioritized

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Exam Code: ITILFND
Exam Name: ITIL - Foundation (v4)
Last Update: Dec 22, 2024
Questions: 503
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